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sok123's avatar
sok123
Helpful | Level 6
5 years ago
Solved

Ipad version of word not syncing with Dropbox

Hi, I've been syncing Microsoft Word files between my Macbook and Ipad through Dropbox with absolutely no problem.    Right now I noticed that while Word on my Ipad timestamps the time I change...
Mobile
sync
  • sok123's avatar
    sok123
    5 years ago

    I went to "settings" and tried "reset Word -- clear all documents". That seemed to do the trick. Thanks! 

Motte's avatar
Motte
Helpful | Level 6
5 years ago
I am having the same problem. And I have to reset Word every Time, which is a hassle. Any hint is kindly appreciated!
JimSchiel's avatar
JimSchiel
Helpful | Level 5
5 years ago

Same problem. Resetting Word worked for me too - though really inconvenient.  Does MS have plans to fix?

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago
      Thanks for nudging us here, @Jenniferchristie.

      Could you clarify for us if you see the updated version in the mobile app and the website?

      Also, are both the MS Office and the Dropbox mobile apps up to date?
      • williamch's avatar
        williamch
        Explorer | Level 4
        5 years ago

        I'm having the same issue. Is this a problem on Dropbox or Microsoft's side and is there a fix other than resetting word every time I make changes in dropbox? 

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