Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

sok123's avatar
sok123
Helpful | Level 6
5 years ago
Solved

Ipad version of word not syncing with Dropbox

Hi, I've been syncing Microsoft Word files between my Macbook and Ipad through Dropbox with absolutely no problem.    Right now I noticed that while Word on my Ipad timestamps the time I change...
Mobile
sync
  • sok123's avatar
    sok123
    5 years ago

    I went to "settings" and tried "reset Word -- clear all documents". That seemed to do the trick. Thanks! 

BethOfAus's avatar
BethOfAus
Helpful | Level 5
5 years ago

I’m using an iPad and have been using DropBox for years but over the past month, I’m having major issues.  I can see the latest version of Word documents in my Preview screen.  I can export that version to myself and confirm that it is the version I want, but when I try to open the document from DropBox in Word, I get an old version.  It shows ‘Downloading changes’ but when it’s finished, I’m still left with the old version.

I am considering looking for other software because this is happening regularly on my iPad.  It doesn’t seem to happen on my PC thankfully but when I’m out I need to edit things and I can’t unless I export, save ANOTHER copy and then start editing that one.

Any ideas what’s going on?

Thanks

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Thanks for posting BethOfAus.

For the moment, I can suggest using this workaround to help with the issue.

I'd like to have a better look into it with your through our Support channel though, alongside some device specific info, so I've just sent you a brief email.

If you'd like to, please check your inbox for my message and we'll take it from there - cheers!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!