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ckoz2015's avatar
ckoz2015
Explorer | Level 3
11 months ago

Is it necessary to have to verify identity when accessing a shared folder through a link?

    I shared a folder to "anyone with the link".  When someone tries to access it from a new browser (never signed in to Dropbox before) they are always hit with a message to verify identity.   ...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey ckoz2015, I was wondering if maybe you're creating a "can edit" permission link, instead of a "can view". 

Can you try out these steps instead? 

Once your link is ready, try to open it from an incognito tab while you're not signed into your Dropbox account, and let me know what you find.

ckoz2015's avatar
ckoz2015
Explorer | Level 3
11 months ago

Hi Megan,

Here is a screen shot of where I copied the link from, I was on View Tab and clicked copy link.

I then pasted the link to a PDF, then copied that link into Safari and still see that message.

Here is the link I used:

[removed per Community Guidelines]

 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi again, ckoz2015! After testing your shared link, it’s working alright for me. 
    Can you take this one step further and test the link from an incognito window on your Safari browser as well and let me know if it works, like it did for your Chrome browser?

  • ckoz2015's avatar
    ckoz2015
    Explorer | Level 3
    11 months ago

    Hi,

    I think I see the problem, I do not understand why this would happen.  

    If I take the link from Dropbox and put it in an Adobe PDF and create a hyperlink using the Link tool in Adobe, then copy that text (the link) from the PDF and paste it in to the private window in Safari, Safari somehow always detects this and I get the "Confirm Identity" message.  And I am copying and pasting the text from the PDF, not trying to use the hyperlink.  

    If I take the link text and copy it to the PDF and DO NOT create the hyperlink, then copy and paste the url to the Safari private window it will work and go to the folder without the "Confirm Identity" message.

    If I take the same link from Dropbox and paste it to a text file with no hyperlink made from it, and then copy and paste from the text file that link works fine in the Safari private window.

    I don't know how this could happen.

    If you look at the text from the two links they look identical.

     

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks for the additional details, ckoz2015! Can we log a ticket for you next and investigate this further?

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