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MBarker202's avatar
MBarker202
Explorer | Level 4
6 years ago

Issues with drag and drop; using chrome browser

Hi all;   I have always used the drag and drop feature to add in files to the DB folder. Over the recent months, this feature has become erratic at when it chooses to work and when it wont. Some ...
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Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for the screencast MBarker202!

 

Could you just confirm for us which version of the Chrome browser you have installed at the moment?

MBarker202's avatar
MBarker202
Explorer | Level 4
6 years ago

Hi Daphne;

 

Sure thing. 

 

Chrome info as follows:

 

Google Chrome is up to date
Version 86.0.4240.111 (Official Build) (64-bit)
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hey there MBarker202; how are you today?

     

    I'm sorry to jump in here, I just wanted to see if issue could be caused by the total length of your file-paths somehow. 

     

    Do you get any different results for other files of yours, preferably with shorter paths (i.e. smaller names)? 

     

     

    • MBarker202's avatar
      MBarker202
      Explorer | Level 4
      6 years ago

      Thanks for the suggestion Walter - I will try this next time its not working correctly and see if it makes any difference.

       

      Cheers

      • MBarker202's avatar
        MBarker202
        Explorer | Level 4
        6 years ago

        Hi Walter - You may be onto something here.. it loads the mp3 file in fine, but can't seem to load in the URL link/s I want to drop in.. but I can do this in IE?

         

        Seems to be some kind of coding issue between chrome and DB?

         

        I also noted previously that if I add the file in by navigation, (as apposed to click and drag) it changes the file to some weird unusable format (no longer a link).. so this issue may be above me fixing then? something for DB to investigate (or google?) 

         

        But it only does it sometimes??  weird.. 

         

        suggestions pls

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