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Maxrus65's avatar
Maxrus65
Explorer | Level 3
6 years ago
Solved

upload a file to dropbox via the Chrome browser

When I try to upload a file to dropbox via the Chrome browser, it gives an error 'Could not download file ***: Internet connection is lost', although the Internet is available.

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  • Walter's avatar
    Walter
    6 years ago

    Hi Maxrus65 - welcome to the Dropbox Community!

    Can you clear your browser's cache and try again?

    If that doesn't help, please try an incognito window or another browser with no extensions or plugins running. 

    Let me know how it goes and we'll take it from there. 

6 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi Maxrus65 - welcome to the Dropbox Community!

    Can you clear your browser's cache and try again?

    If that doesn't help, please try an incognito window or another browser with no extensions or plugins running. 

    Let me know how it goes and we'll take it from there. 

  • Maxrus65's avatar
    Maxrus65
    Explorer | Level 3
    6 years ago

    Hi Walter !

    I cleaned the cookies - it did not help.
    In incognito mode - it did not help.
    In Internet Explorer, everything works correctly.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for keeping me in the loop Maxrus65!

    It looks like your Chrome is acting up; what version are you running?

    In any case, I'm glad to hear it's sorted for you now while using Internet Explorer. 

    Until we speak again, take care! 

  • Maxrus65's avatar
    Maxrus65
    Explorer | Level 3
    6 years ago

    Hi Walter!
    I did a full reset of the Chrome browser settings.
    Everything worked fine.

  • Maxrus65's avatar
    Maxrus65
    Explorer | Level 3
    6 years ago

    Hi Walter!
    Now again it does not upload files to the cloud.
    Again, what to do a complete reset of the browser settings to work?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Sorry to hear that Maxrus65.

    As your browser is acting up I'd suggest using another one for now. 

    Let me know how you get on! 

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