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Matt H.40's avatar
Matt H.40
New member | Level 2
8 years ago
Solved

Upload Error (server error) - Tried Multiple Browsers

Hi,

 

I've been trying to upload a collection of 15 .mov files and the last 3 files will not upload. 

 

I keep getting an error (shown attached) saying there's an upload error (server error). I have space remaining, I have tried multiple browsers and computers, I have tried to uplaod to different folders within my account, and I have made sure the file is playable and not currupt on my computer. 

 

Can anyone help?

 

Thanks 

Error Messages
Space and storage
sync
upload
Web
  • Mark's avatar
    Mark
    8 years ago
    Upload it using the desktop software:

    www.dropbox.com/downloading

    Its much more reliable than the website. It will try and download everything to your machine locally so instead of doing a standard install use the Advanced route and use Selective Sync

5 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    Hi Matt, could you try uploading the files using a different browser?

    Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

    Let me know how it goes!
  • Matt H.40's avatar
    Matt H.40
    New member | Level 2
    8 years ago

    HI Jay,

     

    Thanks for the repsonse.

     

    I've tried both of these, and still no luck (see attached image).

     

    We have footage we need to get to a clinet.

     

    Any other thoughts?

     

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 years ago
    Upload it using the desktop software:

    www.dropbox.com/downloading

    Its much more reliable than the website. It will try and download everything to your machine locally so instead of doing a standard install use the Advanced route and use Selective Sync
  • Krys1's avatar
    Krys1
    New member | Level 2
    8 years ago
    Did any of these work for you Jay?
    I’m having the same issue. Tried using the app as well but no luck.

    Needed to get this to a client yesterday smh.
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey Krys1, if you place the file inside your Dropbox folder, it should sync online, regardless of the filesize. Are you getting any error messages when you’re placing the file inside Dropbox on your desktop by any chance? 
     
    Please keep us updated here, so as to further advise on next steps! 

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