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mrrssy's avatar
mrrssy
Explorer | Level 3
8 days ago

I've got a selective sync conflict on all my devices

Devices Microsoft Surface Pro 11, Apple M4 MacBook Air, Apple M2 Mac Mini, Apple iPad Mini, Apple iPhone 16 Pro, Samsung Tab S11, Samsung Tab S7 All of a sudden this morning almost every other fil...
desktop
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 days ago

Hi mrrssy, thanks for bringing this to our attention.

If you have a selective sync conflict, this means that you have previously deselected certain folders in the selective sync prompt. Afterwards, you manually deleted those local folders, and then later recreated the same folders under the same name.

When you re-enabled those folders in the selective sync prompt, as there were now two folders with the same name, the conflict folder was created to ensure the data wasn't lost.

In order to prevent this in the future, we recommend not deleting the folders from your computer manually, and allow the Dropbox desktop application to remove those folders automatically when you deselect them.

If you have any further queries, feel free to message back.

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