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mhulse's avatar
mhulse
Helpful | Level 6
5 years ago
Solved

Microsoft Excel file extension .XLSB not syncing?

I have a large .xlsm file that I saved as an .xlsb (binary) file to reduce size by 90% and improve loading efficiency by 50% faster. I can see and launch this file without any issues, however, it doe...
desktop
sync
  • mhulse's avatar
    mhulse
    5 years ago

    I found the solution. If I use the Desktop APP to store the file in the shared folder it is visible and accessible. It it when I am using my desktop computer directories to access/create/move, the file does not appear.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
The filetype isn't available for previewing on the site, however, it should still sync normally.

Are the other users definitely in the same shared folder?

What is the full filename of the file in question? Can the other users see the file in the shared folder on the site?
mhulse's avatar
mhulse
Helpful | Level 6
5 years ago

Filename is: WORK CENTER DISPATCH LISTS.xlsb

 

ALL users have shared access to folder(s) in question.

 

No other users can see the .xlsb file on the Dropbox site. They can see the same file with .xlsm extension, so I do not suspect the "name" to be an issue.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    The possibility is that they are not viewing the correct shared folder, or your file is not in a shared folder.

    Could you attach a screenshot showing its location on the Dropbox site from your account, while hiding any other personal details?
    • mhulse's avatar
      mhulse
      Helpful | Level 6
      5 years ago

      I found the solution. If I use the Desktop APP to store the file in the shared folder it is visible and accessible. It it when I am using my desktop computer directories to access/create/move, the file does not appear.

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