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johniwhite's avatar
johniwhite
Explorer | Level 4
7 years ago
Solved

My client is asked to log-in to access my shared file

Hi There, I'm trying to get files to a client urgently for a press deadline. I shared a link to files—the usual way—and my client clicked the link from his email but he was asked to log-in. He said...
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  • Rich's avatar
    Rich
    7 years ago
    johniwhite wrote:

    I suspect (hope) that this is just a temporary glitch on Dropbox though.

    It's not a glitch. It's the way you're sharing the file.

     

    If you use option 1, you're inviting someone to a file and a Dropbox account is required. It's an invitation to a specific individual, and to verify that they are who they're supposed to be, they have to sign in to an account using the same email that you used to send the invitation.

    Option 2 creates a Share Link that anyone can use to access the file and a Dropbox account IS NOT required. Anyone that has the link can access the file. The ymay be prompted to create an account, but it's not necessary to access the file.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 years ago
johniwhite wrote:

I suspect (hope) that this is just a temporary glitch on Dropbox though.

It's not a glitch. It's the way you're sharing the file.

 

If you use option 1, you're inviting someone to a file and a Dropbox account is required. It's an invitation to a specific individual, and to verify that they are who they're supposed to be, they have to sign in to an account using the same email that you used to send the invitation.

Option 2 creates a Share Link that anyone can use to access the file and a Dropbox account IS NOT required. Anyone that has the link can access the file. The ymay be prompted to create an account, but it's not necessary to access the file.

Derek W.5's avatar
Derek W.5
Explorer | Level 4
3 years ago

This is not what I am seeing. Not sure how to attach a screenshot. Thanks.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Derek W.5, you should be able to add a screenshot through the camera icon (insert photos option) within your reply box.

     

    While we're at it, could you confirm you're following these steps to share your files?

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