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Forum Discussion

acmq's avatar
acmq
Helpful | Level 6
6 months ago

My desktop app keeps asking me to log in and it's not syncing my files.

After an dropbox update I keep getting the message 'welcome to dropbox', I answer the questions and nothing happens. I can use dropbox, but the files do not synochronize online/offline. This has been...
desktop
sync
Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 months ago

What version is it? You can mouse over its icon to get the version number. 

Also, when mousing over do you get any errors etc.?

  • acmq's avatar
    acmq
    Helpful | Level 6
    5 months ago

    I can't find the verion number. I use dropbox in the browser and when i open the app I get the welcome message. 

     

  • acmq's avatar
    acmq
    Helpful | Level 6
    5 months ago

    I can't find the version number. I work in dropbox from the browser. When i open the app, i still can't find the version number. sorry.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      5 months ago
      acmq wrote:

      I work in dropbox from the browser

      Do you only want to use the browser? If so you dont need the app.

      If you do want the app what OS are you using?

      Try an advanced reinstall: https://help.dropbox.com/installs/advanced-reinstall 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 months ago

        Hi acmq, thanks for bringing this to our attention.

        Please could you try out the steps that Mark provided, and let us know how they go.

        Keep me updated with any details!

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