Forum Discussion

acmq's avatar
acmq
Helpful | Level 6
6 months ago

My desktop app keeps asking me to log in and it's not syncing my files.

After an dropbox update I keep getting the message 'welcome to dropbox', I answer the questions and nothing happens. I can use dropbox, but the files do not synochronize online/offline. This has been...
desktop
sync
Mark's avatar
Mark
Icon for Super User II rankSuper User II
6 months ago

What version is it? You can mouse over its icon to get the version number. 

Also, when mousing over do you get any errors etc.?

acmq's avatar
acmq
Helpful | Level 6
6 months ago

I can't find the version number. I work in dropbox from the browser. When i open the app, i still can't find the version number. sorry.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    6 months ago
    acmq wrote:

    I work in dropbox from the browser

    Do you only want to use the browser? If so you dont need the app.

    If you do want the app what OS are you using?

    Try an advanced reinstall: https://help.dropbox.com/installs/advanced-reinstall 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 months ago

      Hi acmq, thanks for bringing this to our attention.

      Please could you try out the steps that Mark provided, and let us know how they go.

      Keep me updated with any details!

      • acmq's avatar
        acmq
        Helpful | Level 6
        5 months ago

        THe advance reinstall look al bit complicated, so i will try that when i have more time. 

    • acmq's avatar
      acmq
      Helpful | Level 6
      5 months ago

      I don't need to use the app, working in the browser is fine for me. But I do have problems with the files on my laptop. They are not synchronising. If it is not the app that is the problem, what could be the cause?

       

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!