Forum Discussion

acmq's avatar
acmq
Helpful | Level 6
6 months ago

My desktop app keeps asking me to log in and it's not syncing my files.

After an dropbox update I keep getting the message 'welcome to dropbox', I answer the questions and nothing happens. I can use dropbox, but the files do not synochronize online/offline. This has been...
desktop
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hi acmq, thanks for bringing this to our attention.

Please could you try out the steps that Mark provided, and let us know how they go.

Keep me updated with any details!

  • acmq's avatar
    acmq
    Helpful | Level 6
    5 months ago

    THe advance reinstall look al bit complicated, so i will try that when i have more time. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 months ago

      Hi from me too, acmq! If you have files that you need to sync from your computer to Dropbox (and you don’t wish to manually upload them through the Dropbox website), then you need to have the desktop app installed and signed in to your Dropbox account. 

      As for the steps to perform an advanced reinstall, you can follow them when you get the chance and let us know how it went, or in case you need any further help.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 months ago

      Hi acmq, just checking to see if you saw our last reply. 
      If you still need any help with your files not syncing on your laptop, please let us know.
      Otherwise, if your issue has been solved, please let us know what worked for you!

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