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Forum Discussion
My Windows 11 desktop app is stuck syncing one file.
Application Affected
Dropbox Desktop Device
Dell Vostro 3520 Operating System/Browser (if using the web)
Windows 11 Dropbox App Version (if using the app)
235.4.5905
Hi,
My Dr...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey Juan95 - sorry to hear you're having issues with this.
Can you please clarify if you've tried rebooting your computer and internet router since you noticed the app getting stuck at syncing those 5 files?
You should be able to tell which files are still syncing by their syncing icons, but I understand that this won't be easy with this amount of data.
Have you taken a look at the "Sync and storage" within the app's preferences to see if there are any sync issues reported there?
Let me know what you find and we'll take it from there, Juan.
PS: If you'd like to improve the performance of your computer, you can use selective sync to have only your select folders sync to your computer which would lessen the app's load as well.
Hi Walter, thanks for the quick response.
I rebooted the app (closing it on the task manager, also by clearing the cache) and the system, but haven't tried rebooting my internet router.
There's no sync issues reported under "Sync and storage" preferences.
I'm currently using selective sync. Probably, I should start allowing a folder at a time to retrieve a file causing the issue (if that's what's causing this), but can be very time consuming.
- Walter
I see, thanks for the additional info, Juan - much appreciated.
Can you maybe try to lessen the app's load by using selective sync to reduce the amounts of files/folders you're syncing on your computer?
