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Juan95's avatar
Juan95
Explorer | Level 3
2 months ago

My Windows 11 desktop app is stuck syncing one file.

Application Affected Dropbox Desktop Device Dell Vostro 3520  Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 235.4.5905 Hi, My Dr...
desktop
sync
Juan95's avatar
Juan95
Explorer | Level 3
2 months ago

Hi Walter, thanks for the quick response.

I rebooted the app (closing it on the task manager, also by clearing the cache) and the system, but haven't tried rebooting my internet router.

There's no sync issues reported under "Sync and storage" preferences.

I'm currently using selective sync. Probably, I should start allowing a folder at a time to retrieve a file causing the issue (if that's what's causing this), but can be very time consuming.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

I see, thanks for the additional info, Juan - much appreciated. 

Can you maybe try to lessen the app's load by using selective sync to reduce the amounts of files/folders you're syncing on your computer? 

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