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Juan95's avatar
Juan95
Explorer | Level 3
2 months ago

My Windows 11 desktop app is stuck syncing one file.

Application Affected Dropbox Desktop Device Dell Vostro 3520  Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 235.4.5905 Hi, My Dr...
desktop
sync
Juan95's avatar
Juan95
Explorer | Level 3
2 months ago

I tried syncing only one folder earlier and it was able to finish syncing. Now I selected the main folder (the most used, 250.000 files), and now is stuck at 2 files pending. Looks like something's not working there.

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi Juan95​! Let me jump in here, too. 

Can you right-click on your local Dropbox folder directly, go to its Properties and send me a screenshot of the next window you’ll see? 

Basically, I want to make sure that there are less than 300k files located in your Dropbox folder at the moment. In some cases, having more files than that can cause performance issues to the Dropbox app (plus, you mentioned that removing folders earlier via selective sync seemed to help).

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