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Forum Discussion

Juan95's avatar
Juan95
Explorer | Level 3
2 months ago

My Windows 11 desktop app is stuck syncing one file.

Application Affected Dropbox Desktop Device Dell Vostro 3520  Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 235.4.5905 Hi, My Dr...
desktop
sync
danv13's avatar
danv13
Helpful | Level 5
2 months ago

I think I am having the same problem on Windows 11 using Dropbox version 235.4.5905.  Dropbox is constantly churning the disk syncing 2 files and eating CPU time.  No sync issues are shown.  The Dropbox folder contains 50.4 GB and 63,905 files.  I can't determine what 2 files are causing this problem, but all other files are syncing successfully.  No other devices in my account are having this problem, but this is the only device on Windows 11.  I have uninstalled and reinstalled the Dropbox application but it didn't solve the problem.  I tried Fix Hardlinks and Fix Permissions.  The Flexible Filenames option is turned on.   What can I do to help troubleshoot this problem? I have been a satisfied Dropbox user for many years.  Thanks!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi danv13, as you've already tried some of the steps we would suggest, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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