We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Solved
One of my files reported that it wasn't compatible and had 0 bytes?
Please help!!! I'm a professional writer and i've been working between my imac, macbook pro and ipad for years and everything syncs together perfectly until today. I went to open a file to work and ...
This happens to me all the time. Talked to Final Draft about it and they say it's a problem with Dropbox and isn't there issue, but I've never had this issue with any other application that syncs with Dropbox before so I'm guessing I know where the real problem lies. Thankfully, Final Draft and Dropbox save versions of each save so just go into the backups on the Final Draft app or Dropbox and resync the older version. It's a pain in the butt, but thankfully you won't lose much. Hopefully, Final Draft will fix this issue, but for now just always be safe and save your files in multiple places.
I took a screen shot of what it says. The first window says the file is not compatible with this version of final draft. Which is weird but i have every version going back to final draft 8 all the way up to current 11. I tried opening with all of them. And yes when i close the desktop app and restart it, it does the same thing. I even went to the website version of Dropbox and it also shows zero bytes for these particular files on the website.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the additional info cdavison23 - much appreciated.
Sorry to repeat myself yet I would like you to try opening this file (or files) with our app completely closed (you mentioned that you closed it but restarted it). If you get this error with our app closed this means that the file(s) in question might be corrupted in some way yet I would also check with Final Draft directly (as the error you get comes from their application) - have you contacted them by any chance?
Moreover, could you tell me how are (or were) uploading those files to Dropbox? Did you see those files take up more space at some point in the past (perhaps when you initially uploaded them) ?
Let me know what you find!
@cdavison23 did you by any chance get this figured out?
I'm having the same issue with my .fdx file showing as 0 bytes after I worked on Final Draft Mobile and tried to saved it (exited the script so it would upload to Dropbox). Now it both shows as 0 bytes on Dropbox.com and won't open on either my devices (iPhone and iPad).
- No unfortunately there was no fix. I did luckily have another backup of the file that I was able to locate. The Dropbox file became corrupted somehow.
Yuck. Thanks for the quick reply.
I think mine FD Mobile had an issue syncing to Dropbox and I lost about an hour worth of writing from this morning. The last Dropbox backup was from before I started working offline on my ipad.
Seems like there should be a local save on the FD mobile app in case there's an issue syncing to Dropbox...
