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mcv's avatar
mcv
Explorer | Level 4
8 years ago
Solved

OS X Dropbox won't accept 2 factor verification code

Somehow Dropbox on my Mac lost access to my account, so my files aren't syncing anymore. Possibly because I upgraded to a new version of OS X (I'm now on Sierra). Dropbox is still installed, howeve...
sync
  • Jane's avatar
    Jane
    6 years ago
    Hey there (WHY3), are you seeing the same error message the OP had mentioned? I’m merely asking, as this thread was originally created in 2017, so the issue at hand could be slightly different on your end. 
     
    If you can’t setup your account as expected, I’d suspect that something could be blocking our application from running as it should. I’d appreciate it if you could try the following for me: 
     
    Spoiler
    • Stop Dropbox (if needed) by clicking the Dropbox icon in the menu bar on the top of your screen. >Click on the gear icon in the Notifications panel and select "Quit Dropbox". 
    • Delete the Dropbox application from the Applications folder. You may need to provide your computer password in order to perform this action. 
    • Reinstall the Dropbox desktop application following these steps:
    • Open the Dropbox .dmg file and double click the Dropbox icon. Dropbox should appear in your menu bar.
    I hope that this is-even slightly- helpful to you & please do let me know here if I've misunderstood your inquiry in any way. Thanks again for reaching out to us on our Forum! 
UnreachableCode's avatar
UnreachableCode
New member | Level 2
6 years ago

I tried this and still faced this issue. I've now been locked out of my account for 24 hours.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey UnreachableCode, could you elaborate a bit on the steps you’ve already tried on your end, so as to make sure I’m following-up with you correctly? Have you recently upgraded your OS, as originally described on this post? Are you seeing the "Invalid code" error message, as the OP described us? 
 
I appreciate the time you’re devoting to clarify matters for me & I’ll be awaiting your next message! 

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