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I can't log in to Dropbox 'Two-step verification text message can't be sent'
I am facing the 2 factor authentication by SMS error. The text code could not be sent. Not sure what happened. Yesterday I was still able to receive the code via sms and access normally but can't now and there is no other option to verify because i can't now access the account setting
Could anyone please kindly provide me the recommendation? or Is this just the dropbox system error that we need to wait?
Dear Megan and Jay, I have just started receiving the six-digit sms codes again. Thank You as well for Your kind consideration.
9 Replies
- Jay
Dropbox Community Moderator
Hi Chachchol, thanks for bringing this to our attention.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Keep me updated with any progress!
Hi Jay !
Please help! I have the same problem! I've asked support via email no answers yet. Because I can't access my upgraded account I don't have chat support. I use dropbox for work and this is simply crazy!
I've tried "incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely." no solutions.
I've wrote the same issues on the wall.
Hey Megan for unknown reasons after trying from every phones and browsers i had from my hands on. I was able to login from crome browser on my phone (just in one window the authentication worked). It worked when i tried to log to the community from there I went to my profile and change the two ways authentication... Doing that now I can access my work profile...
Dear Megan and Jay please, would You mind kindly helping me as well?!
I'm facing the same issue. The following message is displayed when trying to log-in:
"Two-step verification text message can't be sent". I'm now writing through another DropBox Account without 2F verification, but I need to access my DropBox. How can I do? I cannot even use the BackUp Codes. Thank You for You help.Dear Megan and Jay, I have just started receiving the six-digit sms codes again. Thank You as well for Your kind consideration.
- Megan
Thanks for the heads up Caroncini6!
If you need something else, please let me know and I will be more than happy to help every step of the way.
- T_theresa_A
Community Manager
Hi Caroncini6 and welcome back to the Dropbox Community. It's great to have you here and also great that you got access once again to your Dropbox account.
BTW I’m Theresa 👩💻, one of the Community Managers in the forum. You’ll often find me jumping into discussions or kicking off new topics across the board. By the way, do you have a favorite Dropbox feature? I’m always curious to hear what people love most and how Dropbox fits into their daily flow.
Can’t wait to hear more,
T😸 (Dropbox Community Manager)
