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Chachchol's avatar
Chachchol
Explorer | Level 3
6 months ago
Solved

I can't log in to Dropbox 'Two-step verification text message can't be sent'

I am facing the 2 factor authentication by SMS error. The text code could not be sent. Not sure what happened. Yesterday I was still able to receive the code via sms and access normally but can't now...
account access
security
two factor authentication
  • Caroncini6's avatar
    Caroncini6
    6 months ago

    Dear Megan and Jay​, I have just started receiving the six-digit sms codes again. Thank You as well for Your kind consideration.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hi Chachchol, thanks for bringing this to our attention.

Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Keep me updated with any progress!

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