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I can't re-enable two step verification
Hi, everyone, I disable the two step verification and I tried to make it able again, but an error occured to on my screen: "there was a problem completing this request".
Does someone know about this issue?
Hi la_rotola, thanks for bringing this to our attention.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Keep me updated with any progress!
7 Replies
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- Jay
Dropbox Community Moderator
Hi la_rotola, thanks for bringing this to our attention.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Keep me updated with any progress!
- Tanks. I tried to use onother browser and it worked
- Jay
No worries, glad to have helped out.
Enjoy your week!
I'm having what I think is the same problem, but none of the proposed solutions have worked.
I had 2FA enabled using Authy. I have to change the authentication method to another service. So, I disabled 2FA. When I try to reenable it, I go through all the steps, but when I select "Use a mobile app", I get "Sorry, an error occurred. Please try again later. I've tried many times, logged in and out, used a different browser, and used incognito mode.
What should I try next?Thanks!
- Jay
Hi mapleforest, what authentication app are you trying to use now? Have you tried another method of verification instead, such as SMS?
Thanks, Jay.
I'm not using any right now. Previously I was using Authy.
I can't use SMS because I need to use 1password for business reasons.- Walter
Hey mapleforest, sorry to jump in here, but I wanted to ask if you've tried using another browser or clearing your browser's cache since you first got this error.
If you did and still get the same message, I'd appreciate a screenshot, so that we can have a visual too.
Just make sure to omit any personal information that might be shown there.
