Forum Discussion

Natalie Swan's avatar
Natalie Swan
New member | Level 2
3 years ago

Error on Two step authentication. Two-step verification text message couldn't be sent.

Hi, really needing support , been using Dropbox for year and so does my team, we have been getting this error below all day when trying to log in - Two-step verification text message couldn't be sent. <a href="/help/364">Help</a>

 

Can anyone help me or who can I get help with urgently , i have raised a ticket on this too

 

Thank you

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    As a way of getting in use one of the emergency backup codes you had while setting up the account. 

     

    All tickets are trackable at www.dropbox.com/support and can take a few working days for replies. 

  • gotstuckrecord's avatar
    gotstuckrecord
    New member | Level 2

    I have this problem also on multiple devices with correct login details

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi Natalie Swan & gotstuckrecord, I hope you're doing well!

       

      Can I send you an email, in order for us to have a closer look into this? 

       

      Thank you! 

  • aa63's avatar
    aa63
    Explorer | Level 3

    one of my user's is having this issue as well.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff

      Sorry to hear this, aa63

       

      Has your user been in touch with our support team, by any chance? If yes, can you please share their ticket number here? 

       

      Also, when did they start having this issue on their Dropbox account? Is this happening for multiple individuals or just this one person?

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