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Error Messages

115 Topics

I get an "email taken" error for an email address that's no longer linked to a Dropbox account.
Device Acer Swift X Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) (200.4.7123 - found in app settings or About section) Dropbox Plan Basic I intend to change my email address soon, but couldn't find how to do it, so I created a new Dropbox for the new email [...]. Intending to somehow transfer all my files. Setting this up, I discovered Settings->General->Change email. So I went back to my original Dropbox [...] and tried to change that. Of course, it could not because one already existed. I therefore went back to the [...] Dropbox and successfully deleted it. Or so I thought. Unfortunately, attempting to change the email on the original [...] Dropbox fails saying that email address is already taken. My fault, I know. But any ideas? [personal details removed per Community Guidelines]
Solved
javalava54
31 days ago Place Security and Permissions
195Views
0likes
18Comments
Error when trying to receive a text message code for 2FA
Question or Issue I logged out of my Dropbox work account, to log into my personal account. After doing this, I tried to re-log back into Dropbox work account. I received the message to do the 6-digit authenticator code. Unfortunately, I cannot do that since my phone was recently replaced and I failed to reload authenticator for Dropbox. Other login options: Backup codes -- I do not have (who actually saves these!! I will once this fiasco is over). Desktop -- Do not have Dropbox saved to Desktop Last and final option-->Text to backup -- yes, I have my phone associated with the account (ending in the correct last two digits). But when I ask to send code, it says the phone is not available. The phone regularly receives text messages, as well as service texts from my bank, or amazon, etc. How am I to get access if the service that I'm limited to doesn't actually work?
Chelsea2
2 months ago Place Security and Permissions
113Views
0likes
5Comments
Unable to delete account (Error 500)
Dropbox Basic membership Question or Issue When I try to delete the account, I get an error 500 error on the last step. I do not have any pending downgrade from a higher tier, and I have tried on several browsers over several days. Screenshot below: Help!
jhurtado
3 months ago Place Security and Permissions
122Views
0likes
5Comments
Dropbox Passwords does not allow access due to device limit.
My laptop recently died, i can't connect to dropbox passwords because you're forcing me to upgrade rather than allowing me cancel the connection to the device that just died, since you're discontinuing the passwords and now autocomplete dosen't work anymore, can you remove the limitations in order to move all of my passwords. I was doing a gradual transition to a new password keeper provider, but now that my laptop died, can't access my passwords. ---------- [name] keep protecting your passwords You connected 3 devices or browsers to Passwords — that’s the limit on our free plan. Upgrade to continue on this device. ----------- Integration Affected Dropbox Passwords Device Browser
Solved
Alexut
3 months ago Place Security and Permissions
333Views
0likes
12Comments
"Something went wrong with your team join request. Redirecting..."
Hi! I registered in Dropbox with my corporate account using my company’s domain name. I received an email invitation from colleagues to join the company team. However, when I try to join, I see an error message and cannot proceed. Why is this happening and what should I do? My plan is still free, and I cannot upload files to the corporate folder. Device (Macbook Pro M4) Operating System/Browser (if using the web) (Sequoia 15.2)
ilia9898870
4 months ago Place Security and Permissions
145Views
0likes
5Comments
I see a "This message cannot be found" error when trying to access my post.
Device (Macbook PRO M4) Operating System/Browser (if using the web) (Sequoia 15.2) Question or Issue Hi. Dear Dropbox support team. I posted this message 4 hours ago in search for a help but a post was deleted for no reason. Why? My problem is - I registered in Dropbox with my corporate account using my company’s domain name. Then I received an email invitation from colleagues to join the company team. However, when I try to join, I see an error message and cannot proceed. Why is this happening and what should I do? My plan is still free, and I cannot upload files to the corporate folder. Wondering why. Please help.
ilia9898870
4 months ago Place Security and Permissions
54Views
1like
1Comment
I can't log in on my iPhone or iPad; I get an error message that I've entered the wrong credentials.
Dropbox Plan: N/A Are you a Team Member or Admin? N/A Do you have access to the email linked to the account? N/A Are there any devices connected to your Dropbox account? N/A Question or Issue I am a new user. I established a new basic account on web/desktop and downloaded Dropbox app to my iPhone and iPad, but could not log in on either. I get error message that I entered wrong credentials though I am using exact same email and password I use to log in successfully on web? Any explanation/solution?
tzraik
4 months ago Place Security and Permissions
137Views
0likes
9Comments
Endless CAPTCHA loop when logging into my Dropbox account on Windows 11
As I can see that issue is all over the same. I cannot login to my Dropbox account on new pc due to Endless CAPTCHA loop. I am getting message that I am recognized as human being but after that the message from Captcha popped up about not correct result. Then new captcha window is started again. I tried to pass the captcha test few times today. I have tried different internet explorers, Edge, Chrome, Mozzila. Please fix this.
Solved
itek pl
4 months ago Place Security and Permissions
350Views
2likes
10Comments
I'm being asked to enter a valid email address on my Android mobile app and I can't sign in.
Hi everyone. I get "Please enter a valid email address." on android 5.1.1. The email eddress is good, on a desktop pc, i can login. I've tried everything, even changed the ROM on the device. Please help me. Thank you.
thetompi
5 months ago Place Security and Permissions
156Views
0likes
3Comments
2FA: "key not found" error when trying to use my Titan v2 USB-C security key
"key not found" is the error provided. Error is reproduced on both Windows and Android. [removed per Community Guidelines]
dajo
5 months ago Place Security and Permissions
448Views
0likes
14Comments