2FA: "key not found" error when trying to use my Titan v2 USB-C security key

Thanks for posting on our forum, dajo.

Can you double check if your security key follows the required standards that are mentioned here?

If it does, please let me know and we’ll look into this further.

Ah, I see my link to the stats page has been deleted. The key follows both of these standards:

• FIDO Universal 2nd Factor (U2F)
• Web Authentication (WebAuthn), also known as FIDO2

Google, the key's developer, was involved in the development of the FIDO2 standard.

Hey dajo, would you mind clarifying the browser you're using on your end, please? 

I'm pretty fluid on that. This is actually what I see on Android. USB-C Chrome

It looks like we ran into an issue setting up your security key. If this was not intentional, click Retry or use a different security key.

This security key is already registered with your account

On Edge for Windows, it looks like a normal enrollment (for a passkey), but then I get key not found at the end. 

Thanks for the additional information dajo - could you maybe forward us a screenshot of the exact error you're getting so that we can have a visual too?

Apologies, but I don't have that permission AFAIK.

Hey dajo, in this case, I would suggest reaching out to our support team directly.

To do so, please open a private browsing/incognito window and go to this page.

Fill out the form and submit your request.

Let us know when you have a ticket number!

it's ID #24667426

Thanks for the ticket number dajo!

I was able to locate your ticket number, and an agent will be with you as soon as possible. Hang tight, and thanks for your patience! 😀