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dajo's avatar
dajo
New member | Level 2
1 year ago

2FA: "key not found" error when trying to use my Titan v2 USB-C security key

"key not found" is the error provided. Error is reproduced on both Windows and Android. [removed per Community Guidelines]
Error Messages
security
two factor authentication
dajo's avatar
dajo
New member | Level 2
1 year ago

On Edge for Windows, it looks like a normal enrollment (for a passkey), but then I get key not found at the end. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for the additional information dajo - could you maybe forward us a screenshot of the exact error you're getting so that we can have a visual too?

    • dajo's avatar
      dajo
      New member | Level 2
      1 year ago

      Apologies, but I don't have that permission AFAIK.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hey dajo, in this case, I would suggest reaching out to our support team directly.

        To do so, please open a private browsing/incognito window and go to this page.

        Fill out the form and submit your request.

        Let us know when you have a ticket number!

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