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Forum Discussion
I can't login to Dropbox at all on my paid account
Device: Lenovo T16
Operating System/Browser: Windows - All browsers: Chrome, Edge and Firefox
Dropbox Plan: Plus
Question or Issue
When I enter my .edu email and password (which are correct) the screen just simply doesn't move. Initially I was getting an email to enter a 6 digit verification code but there was nowhere on the screen to enter it regardless of the browser or incognito window and I have no extensions etc. that may be blocking a screen.
Eventually it stopped the 6 digit code and not asks for these long laborious captchas, which I have gone through about 7/8 times on three different browsers. I finish the captcha and it says "Congratulations you verified you are human" then depending on the browser the screen either just remains on the login screen or sends a yellow sticker saying the captcha wasn't verified correctly (which it was).
Completely at a loss how to login to the web version because I have to recover something from the trash.
This free account that I am using to post the issue (since I can't login on my paid one) is logging in just fine, as are a couple of my other free accounts with gmail domains. My paid account is an .edu domain.
8 Replies
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Please note, I am receiving the 6 digit code in my app notifications and via email but there is nowhere for me to enter it on the screen. The screen is stagnant on the login page.
I cannot login because I keep receiving a 6 digit code when I enter my email and password but the desktop screen does not change or give me anywhere to input the code. I have tried different browsers, incognito windows, removing extensions/blockers etc but nothing working.
- Mark
Super User II
Can you post a screenshot of what you do see?
Have you tried clearing cache/cookies etc.?
Yes, cleared cache, cookies, extensions etc. on every browser I tried. Even restarted the computer. Screen stays stuck here even though it sends a code to my email.
- Mark
It should just move to a second screen.
No popup blockers installed? No anti-virus/malware software? No ad blockers or things like little snitch?
- Megan
Dropbox Community Moderator
Hi there, olivia90, let's see what we can find about this!
Is your Dropbox account an individual one, or a Business one? Is it possible that you were part of a Team, and the admin removed you?
If this persists after rebooting your computer and router, could you clear your browser's cache and try once more? If this doesn't work let me know and I'll be happy to reach out via email, in order for us to have a closer look into this.
Thanks a bunch!
Hi Megan.
I did all those things and more in multiple browser windows and nothing, as mentioned in response to Mark above.
Thank you.
