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Entranced's avatar
Entranced
New member | Level 2
3 years ago
Solved

Two-step verification does not turn off

Problem report from an 11-year Dropbox user - currently at the Dropbpox Basic level (as my company has a Dropbox Advanced plan).

 

I typically login to Dropbox Basic using latest Chrome version on Windows.  My account normally has two-step verification Disabled.  But yet I am often required to enter an emailed code anyway to complete the login.

 

For months now, this happens whenever all Dropbox related cookies have been erased in the Chrome browser.  (Easy to re-create using Incognito / InPrivate windows.)

 

This typically does not happen when I just sign out via the Dropbox menu.  Then the next time I login, there is no two-step verification, in accordance with my settings.

account access
desktop
security
  • Jay's avatar
    Jay
    3 years ago

    Hi Entranced, thanks for bringing this to our attention.

     

    This is a security measure when a user attempts to login from a new location or browser. Removing the cookies would have the same effect as what you're experiencing.

     

    Currently, it isn't possible to disable this verification method.

     

    If you have any further queries, feel free to message back.

3 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Entranced, thanks for bringing this to our attention.

     

    This is a security measure when a user attempts to login from a new location or browser. Removing the cookies would have the same effect as what you're experiencing.

     

    Currently, it isn't possible to disable this verification method.

     

    If you have any further queries, feel free to message back.

  • Entranced's avatar
    Entranced
    New member | Level 2
    3 years ago

    Thanks.  Currently, with my setting of Disabled, this is an inconvenience / annoyance type issue.

     

    (Whenever I need security beyond strong password, I change that setting to Enabled.)

  • SGF magazine's avatar
    SGF magazine
    New member | Level 2
    3 years ago

    I don't want two step verification. It is turned off yet still required. This defeats the purpose for me. How do I resolve this issue?

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