Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Chachchol's avatar
Chachchol
Explorer | Level 3
6 months ago
Solved

I can't log in to Dropbox 'Two-step verification text message can't be sent'

I am facing the 2 factor authentication by SMS error. The text code could not be sent. Not sure what happened. Yesterday I was still able to receive the code via sms and access normally but can't now...
account access
security
two factor authentication
  • Caroncini6's avatar
    Caroncini6
    6 months ago

    Dear Megan and Jay​, I have just started receiving the six-digit sms codes again. Thank You as well for Your kind consideration.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey Tabata P, that's amazing news!

Happy to see that your issue is now resolved. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Caroncini6's avatar
Caroncini6
Helpful | Level 5
6 months ago

Dear Megan​ and Jay​ please, would You mind kindly helping me as well?!
I'm facing the same issue. The following message is displayed when trying to log-in:
"Two-step verification text message can't be sent". I'm now writing through another DropBox Account without 2F verification, but I need to access my DropBox. How can I do? I cannot even use the BackUp Codes. Thank You for You help.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!