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Chachchol's avatar
Chachchol
Explorer | Level 3
6 months ago
Solved

I can't log in to Dropbox 'Two-step verification text message can't be sent'

I am facing the 2 factor authentication by SMS error. The text code could not be sent. Not sure what happened. Yesterday I was still able to receive the code via sms and access normally but can't now...
account access
security
two factor authentication
  • Caroncini6's avatar
    Caroncini6
    6 months ago

    Dear Megan and Jay​, I have just started receiving the six-digit sms codes again. Thank You as well for Your kind consideration.

Caroncini6's avatar
Caroncini6
Helpful | Level 5
6 months ago

Dear Megan and Jay​, I have just started receiving the six-digit sms codes again. Thank You as well for Your kind consideration.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Thanks for the heads up Caroncini6! 

    If you need something else, please let me know and I will be more than happy to help every step of the way.  

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi Caroncini6​ and welcome back to the Dropbox Community. It's great to have you here and also great that you got access once again to your Dropbox account. 

    BTW I’m Theresa 👩‍💻, one of the Community Managers in the forum. You’ll often find me jumping into discussions or kicking off new topics across the board. By the way, do you have a favorite Dropbox feature? I’m always curious to hear what people love most and how Dropbox fits into their daily flow.

    Can’t wait to hear more,

    T😸 (Dropbox Community Manager)

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