Forum Discussion

mzechercal 's avatar
mzechercal
Explorer | Level 3
2 years ago

Password for shared link is no longer working.

I have an account that has a password protect link function.  It is not working.  I used it about 2 months ago and it worked.  Now when I redo the settings to change the password, it saves it- or so ...
Share
shared links
mzechercal 's avatar
mzechercal
Explorer | Level 3
2 years ago

I have a folder I share with each class I teach.  I change the password for each class. It has always worked. This time the password reset said, "saved."  However when I went to test it...logging out, following the link...and inserting the new password, the "incorrect password" message comes up.  

 

I have reset the password numerous times, tried accessing the link on a different browser, everything I can think of that has always worked before.  IF the new password is saved as always has been done in the past- now when we supply the new password, we are not given access to the folder.  I have the Dropbox subscription that includes this feature.  This is the first time it has not worked.  

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey @mzechercal, have you tried deleting the link, and then creating a new link and password? 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!