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Nealji's avatar
Nealji
New member | Level 2
8 years ago
Solved

Permission Denied - Access Denied - Can't Sync - After clean Windows 10 reinstall

My Dropbox icon on the taskbar states it is 'Indexing 4 files... Cant Sync ....jpg (access denied). I'd either like to sync those files or delete them. I can't find those file doing a search on my ha...
desktop
sync
  • Elixir's avatar
    Elixir
    8 years ago
    I noticed this happens to me sometimes when one/some of the files are being used/opened by a program, and some modifications to those files are made from another device/web. You may try closing the programs which might be using files in your dropbox folder, and it should complete the sync. You may also try restarting dropbox/computer if that is not a big issue.
JimSTX's avatar
JimSTX
Helpful | Level 5
7 years ago

No, it was not Smart-synced.  It was set to local.  These are my desktop computers with lots of storage.  I rarely use smart-sync, except on my smallest laptop; I use selective sync instead.  But I know how to check for smart-sync and that wasn't the problem.  It was a permission problem.  That's what the message said when I held the mouse over the dropbox icon.

-- Jim

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Thanks for confirming that for me, JimSTX. 

In that case, if the error does occur again or if you're able to replicate this behavior, please don't hesitate to get back to me with a screenshot (without any personal info) of what you're seeing. 

Nonetheless, give me a shout if you have any other questions. Cheers!

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