Forum Discussion

Mustafa01's avatar
Mustafa01
Explorer | Level 3
21 hours ago

Photos upload to Dropbox as duplicates with ‘1’ added to the image title

 

  • I’m using an iPhone 15 Pro Max. When I upload photos I take with my phone, 

     

    duplicates are created. This didn’t happen before. I turned on the ‘Upload directly from Camera’ mode, but later turned it off. Since then, duplicates have started appearing. I upload each photo manually.”

5 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    20 hours ago

    Hi Mustafa01, thanks for joining the Community!

    Are you using the default camera app on the phone?

    Do you use any filters when taking photos on your device?

    This will help me to assist further!

     

  • Mustafa01's avatar
    Mustafa01
    Explorer | Level 3
    20 hours ago

    I’m using the timestamp camera. I’m not using any other filter or effect. But I haven’t had any issues when using the same app before.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    20 hours ago

    Has there been any recent updates to that app? Is it possible that it makes changes to your images in some form, which Dropbox detects as two separate images?

     

  • Mustafa01's avatar
    Mustafa01
    Explorer | Level 3
    20 hours ago

    No, as far as I can tell, it hasn’t happened. Also, it doesn’t happen with every photo I take with that app. It occurs randomly—sometimes it happens, sometimes it doesn’t.”

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    18 hours ago

    Thanks for the info. It's likely that there's something occurring in that app to cause there to be two images registered by the Dropbox mobile app. As to what that could be, I couldn't say.

    I'd recommend contacting the developers of the app, just in case, to see if other users have experienced similar behavior.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!