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Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago

Re: Dropbox not syncing when the document is open

AC727 wrote:

I've never had this prompt before and I can't work out what setting I need to adjust to make it stop

That isnt a Dropbox pop up (well the error is, but the save command causing it isnt). Whats happening is the program you are using is trying to save the file to a different location - called Backup.

Open up whatever program it is and change the save location (default one? backup one?) to the Dropbox directory and all will work :)

1 Reply

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi AC727​, thanks for posting here! 

    Hope things are going smoothly! Just wanted to check if you still need a hand, and if you tried the suggestion that Mark​ mentioned. If all's well, feel free to share what did the trick.

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