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AC727's avatar
AC727
Helpful | Level 5
2 months ago
Solved

Dropbox not syncing when the document is open

Device: Acer Swiftbook 5 Operating System: Windows 11 Dropbox App Version: 234.4.5591 Dropbox Plan: Plus Question or Issue Hi all - I have had Dropbox installed on my laptop for years and it run...
Dropbox Plus
sync
windows
  • AC727's avatar
    AC727
    2 months ago

    Ah I think I've answered my own question - I thought from the prompt that it was asking to move the document per se out of Dropbox but it wasn't, it was just referring to the Backup version.  I know how to adjust those settings, so we're all good!  Thanks!

AC727's avatar
AC727
Helpful | Level 5
2 months ago

Device: Acer Swiftbook 5
Operating System: Windows 11
Dropbox App Version: 234.4.5591
Dropbox Plan: Plus

Hi all - I have had Dropbox installed on my laptop for years and it runs just fine.  I save everything to it, and everything just saves automatically to Dropbox.  I am the only user of the account.

This weekend I had to do a reset of my computer and reinstall all apps (the problem was unrelated to Dropbox).  Everything is back up and running, and Dropbox is syncing fine etc.  But for some reason in a couple of apps that I use, when I hit 'save' on a working document, I get a prompt asking me if I want to move the document out of Dropbox and into Backups.  There's no option to hit 'no', just options to cancel the command to save, or to move the document out of Dropbox.  Obviously I DON'T want to move it.  I've never had this prompt before and I can't work out what setting I need to adjust to make it stop.  I keep having to 'save as' a new version, which is annoying.  I've attached a screengrab of the error message.  Thanks all!

 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago
AC727 wrote:

I've never had this prompt before and I can't work out what setting I need to adjust to make it stop

That isnt a Dropbox pop up (well the error is, but the save command causing it isnt). Whats happening is the program you are using is trying to save the file to a different location - called Backup.

Open up whatever program it is and change the save location (default one? backup one?) to the Dropbox directory and all will work :)

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi AC727​, thanks for posting here! 

    Hope things are going smoothly! Just wanted to check if you still need a hand, and if you tried the suggestion that Mark​ mentioned. If all's well, feel free to share what did the trick.

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