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Mark
Super User II
Super User IIRe: I can't share content for the last week, due to one .pdf and Support takes too long to reply.
Is anyone else have new security issues with DB and sharing files, that they never had before?
Dropbox has always suspended sharing for files that maybe malware or viruses etc. But usually only if the files are publicly shared. That is a constant contiuous check on files within the system.
In terms of the issue, what exactly do you mean, your account is blocked? Can you see and access files or not?
Note that, unfortunately, Dropbox doesnt work weekends so there wont be any replies till next week.
5 Replies
After over a week of not being able to share files on my account, they reported that it was a "false positive" with no other explanation and just reinstated my rights.
I asked them to explain what a false positive was but they just closed my ticket with no response.
Thx for your help!
I've got the same problem except I'm on basic. It's almost impossible to contact them, I got a false positive a few months ago (which Microsoft cleared up), and now can't even share a text file. Need to post this on social media and move to another platform. If this is the service for a Basic user, I don''t know if I can trust them when we expand to include our archive and libraries.
A false positive usually occurs when you create an executable file (such as an .exe) and something in the file matches coding in a previous virus. I submitted it to Microsoft using the link below and they updated their virus tables within 24 hours. Not sure where Dropbox is on this but it has turned into a pain.
https://learn.microsoft.com/en-us/defender-xdr/submission-guide
Responded by email.
