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Samara18's avatar
Samara18
New member | Level 2
5 months ago
Solved

I can't share content for the last week, due to one .pdf and Support takes too long to reply.

i have been blocked from using my account for a week and support only answers one time per day (in the middle of the night in the US).  Apparantely, they scrubbed my system (over 111,000 files) and f...
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  • Samara18's avatar
    Samara18
    5 months ago

    After over a week of not being able to share files on my account, they reported that it was a "false positive"  with no other explanation and just reinstated my rights. 

    I asked them to explain what a false positive was but they just closed my ticket with no response.

    Thx for your help!

Samara18's avatar
Samara18
New member | Level 2
5 months ago

After over a week of not being able to share files on my account, they reported that it was a "false positive"  with no other explanation and just reinstated my rights. 

I asked them to explain what a false positive was but they just closed my ticket with no response.

Thx for your help!

steveghi's avatar
steveghi
New member | Level 2
5 months ago

A false positive usually occurs when you create an executable file (such as an .exe) and something in the file matches coding in a previous virus. I submitted it to Microsoft using the link below and they updated their virus tables within 24 hours. Not sure where Dropbox is on this but it has turned into a pain.

https://learn.microsoft.com/en-us/defender-xdr/submission-guide

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey steveghi, sorry to see that you're having this issue.

    To investigate this further, I just sent you an email to the address linked to your Community profile.

    Just get back to me when you have a chance.

    • steveghi's avatar
      steveghi
      New member | Level 2
      5 months ago

      Responded by email.

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