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Forum Discussion
How can I force the mobile app to upload photos on Android?
Device
Google Pixel 8
Operating System/Browser (if using the web)
macOS 15.6
Dropbox App Version (if using the app)
454.2.2
Syncing Status
Up to date
Question or Issue
I am re-using the same question title as a question I found from seven years ago. I am experiencing the same issue as the original poster.
I take a photo on my phone, and it does not immediately sync to Dropbox. I am on wifi on my phone, and I don't have any settings limiting upload to certain battery percentages. On my computer it says "Your files are up to date." I can open the app on my phone, navigate to the Camera Uploads folder and pull down to "force a refresh" but it does nothing. Going to the Photos tab at the bottom is even more useless, because you can't pull to refresh. I have to wait hours or days for it to decide to sync, which is frustrating when I want the photo on my computer immediately.
I don't have any other apps that sync files or photos from my phone. When I go into the camera settings in the Dropbox app, I can even see the most recent photo (the one that won't sync) in the preview, it just does not show up in my Dropbox!
4 Replies
- Jay
Dropbox Community Moderator
Hi AmeliaMN, thanks for bringing this to our attention.
Have you tried following these steps to trouble the camera upload feature on your Android device?
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Keep me updated with any progress!
I restarted my phone and that seems to have forced the sync! But, my phone is restarted regularly (most recently yesterday) and this is a recurring issue. Do I need to restart my phone every time I want a photo to sync? This feels like a bug.
- Jay
Have you tried to uninstall and reinstall the app like I suggested previously?
