Forum Discussion

Stutra's avatar
Stutra
New member | Level 1
11 months ago

Re: I'm getting a "Can't share file" error due to violating Dropbox's Terms of Service.

Hi,
I have the exact same problem. May I also get help?
I definitely have not hit bandwidth/sharing/download limits. I don't think any files contain malware and I don't think any infringe on copyright. 
The email on my profile is correct.

7 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi Stutra, thanks for bringing this to our attention.

    Could you clarify exactly what error message you're getting, and if you received any email regarding this matter?

    Have you tried checking all your shared links on this page to ensure there aren't any that are in breach of the Terms of Service?

    This will help me to assist further.

  • Stutra's avatar
    Stutra
    New member | Level 1
    11 months ago

    The error message:
    Can’t share file
    Error in call to API function /2/sharing/add_file_member: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

    No, I haven't received any email from Dropbox.

    I checked my shared links and no issues with any of them. I have also now deleted all the share permissions and tried again, but still broken.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Are you creating a normal shared link or folder on your account, or are you using the Dropbox API to create a shared link?

  • Stutra's avatar
    Stutra
    New member | Level 1
    11 months ago

    Just trying to share a single file from the normal web interface.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey Stutra, I just sent you an email!

    I'll be happy to continue troubleshooting there, thanks!

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