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deanccs's avatar
deanccs
New member | Level 1
11 months ago
Solved

I'm getting a "Can't share file" error due to violating Dropbox's Terms of Service.

Hi Megan  I having similar issue where my dropbox account could not share the links due to  "Sharing was suspended due to a violation of Dropbox's Terms of Service". could you do m...
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  • Nancy's avatar
    Nancy
    11 months ago

    Hi deanccs! Thanks for posting here today. 

    Since it looks like your sharing activity has been interrupted for one of the reasons mentioned here, we can log a ticket for you and further assist internally. 

    Is it OK if we reach out to you at the email address you see on this page?

    Let me know.

Stutra's avatar
Stutra
New member | Level 1
11 months ago

The error message:
Can’t share file
Error in call to API function /2/sharing/add_file_member: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

No, I haven't received any email from Dropbox.

I checked my shared links and no issues with any of them. I have also now deleted all the share permissions and tried again, but still broken.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Are you creating a normal shared link or folder on your account, or are you using the Dropbox API to create a shared link?

  • Stutra's avatar
    Stutra
    New member | Level 1
    11 months ago

    Just trying to share a single file from the normal web interface.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

      • Stutra's avatar
        Stutra
        New member | Level 1
        11 months ago

        Yes, that would be fine.

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