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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Re: Why do some folders have the syncing icon when nothing is syncing on Windows?

Thanks for the additional information and the screenshot too Nick76​ 

May I ask if those files were added to your Dropbox folder via copying or moving them from your desktop or if it was through the web? Can you move one file of those to your desktop and then back in to your Dropbox folder?

Did you try refreshing your window and rebooting your computer since you first noticed this?  How about quitting and relaunching the app?

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  • Nick76's avatar
    Nick76
    Helpful | Level 6
    7 months ago

    Those files and folders have been there forever, for years, created right there on that PC. They never had any problems; the issues started when Dropbox, I believe, changed the status icon graphics. I had the same problem on another PC as well, but after two or three days everything went back to normal. On this PC, however, the problem doesn’t seem to resolve. I have done everything you suggested, and I also uninstalled and reinstalled the app, but nothing changed.

    The only new thing I tried after reading your reply was to drag those folders out of Dropbox: they were copied to the desktop, and miraculously the icon returned to a green checkmark like it should!

    What’s even stranger is that this technique worked with two out of three folders; with the third, there’s nothing to be done. But at this point, I’ll keep the files as they are, don’t worry — the important thing is that they are synced!!!

    Thank you very much for the time you’ve dedicated to me!
    Nicola

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