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pdefalco's avatar
pdefalco
New member | Level 2
3 months ago
Solved

Dropbox isn't syncing on my Windows 11 computer

Hi - I am running Windows 11.  Dropbox is not syncing on my computer - anything I update from my pc is not appearing when I access DB from other devices.

When I double click on the app, nothing seems to happen.  I see 3 dropbox processes running in task manager, but in file explorer, there are no icons appearing next to my files/folders showing sync status.  I also do not see DB in my system tray.

I have been running dropbox on this PC for quite a while with no issues until recently.

I tried uninstalling it but the uninstall says it failed.  It doesn't provide any further detail. 

desktop
sync
windows
  • Jay's avatar
    Jay
    3 months ago

    Hi pdefalco, thanks for messaging the Community.

    Could you try rebooting your computer, and then try quitting the Dropbox desktop application if it starts up?

    Afterwards, could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

    Keep me updated with any progress!

4 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hi pdefalco, thanks for messaging the Community.

    Could you try rebooting your computer, and then try quitting the Dropbox desktop application if it starts up?

    Afterwards, could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

    Keep me updated with any progress!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    I'm glad to hear that your issue was resolved.

    Enjoy your week!

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