Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

faroutsider's avatar
faroutsider
Helpful | Level 5
9 years ago
Solved

Reinstall Dropbox desktop app

The destop app is not syncing my files. How do I uninstall and reinstall the desktop app (MacOS  10.13.1)?
desktop
sync
  • Walter's avatar
    Walter
    9 years ago

    Hey faroutsider,

     

    Thanks for reaching out about this. 

     

    To do this you need to make sure you save and quit ALL programs that access files in the Dropbox folder on your Mac first. Then , follow these steps:

     

              1. Download the newest version here.  

              Then, stop Dropbox (If needed): 

    • Click the Dropbox icon in the menu bar at the top of your screen
    • Click on the gear icon in the Notifications panel and select 'Quit Dropbox'
    • Delete the Dropbox application from the Applications folder. You may need to provide your computer password in order to perform this action.

       

       

      2. Reinstall the Dropbox desktop application

    • Open the Dropbox .dmg file and double click the Dropbox icon.
    • Dropbox should appear in your menu bar. 

     

             I hope this helps.

faroutsider's avatar
faroutsider
Helpful | Level 5
9 years ago

Hi @Walt3R - all up and running again :o) Thanks for your help!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 years ago

Hey faroutsider , 

 

Happy to hear that you're up and running again - glad I could help with this. 

 

Would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .

[This thread is now closed. If you experience further issues, feel free to get back in touch on the Dropbox Community, we'd be glad to follow-up. ]

 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!