Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
COLI
2 years agoNew member | Level 2
Remove "Login/SignUp" Popup window from dropbox transfer link
Hello,
I just now noticed that as a paid user, everytime we send a client of ours a dropbox transfer link with our own branding, it upsells our own clients! With some pop up box about some log in into dropbox. I now that it has a "download only" on the bottom but this is not reseonable.
We are users that pay dropbox for a service, dont upsell our own clients.
I kindly ask the removal of this feature asap.
9 Replies
Replies have been turned off for this discussion
- Walter2 years ago
Dropbox Community Moderator
Hi there COLI - thanks for taking the time to share your thoughts on this with us.
I've passed your feedback on to the team and you can let us know if you have anything else to add.
Thanks so much!
- _Joshua2 years agoHelpful | Level 6
Hi Walter, is there any update on when this pop up box will be removed? I have had multiple long time clients ask me why they now have to sign in to download their files. To which I have had to reply with a guide with screenshots on how to download the file.
- Tobelli2 years agoHelpful | Level 6
I agree with COLI.
This is advertisment made on my friends/clients.
This, as a paying customer, is unacceptable.
This needs to be removed.
Thank you
- funwin2 years agoHelpful | Level 7
the amount of "I cant access these files" emails I get back these days is wild.
As a business paid users, we NEED the ability to turn this terrible UX off. Download should do exactly that, download.Same problem here - https://www.dropboxforum.com/t5/Create-upload-and-share/Remove-quot-Login-SignUp-quot-Dialog-box-from-shared-link/m-p/757059#M82871
- Tobelli2 years agoHelpful | Level 6This is my greatest complain about Dropbox and the reason I do not recommend it as a cloud service to friends.
Also this might finally be the reason I will. Switch to another cloud provider. - Tobelli2 years agoHelpful | Level 6
Walter a part from noting the issue is there anything going to be done about it? When will the ad be removed?
- Remy_vE11 months agoHelpful | Level 5
Still no updates regarding this issue? I need an answer ASAP. It's unacceptable to send links like this to our clients. The paying users should have the option to turn this pop-up screen off. If not, I have to cancel my subscription and use a different service to send work to our clients.
- HSALL11 months agoNew member | Level 2
Glad to read I am not the only one on this. I have been getting replies from clients as well saying they can't access the file I sent. To be honest, I didn't even know they were getting this login popup, so I felt awkward as it's not user friendly. It's very misleading. The 'or continue with download' link is completely hidden. Even I had to look for it.
Please Dropbox Walter , give us paid users the option to turn this off, its frustrating. To be frank: for one client, who is not tech-savvy, I am uploading my files to Proton Drive which I specifically opened for him. Why? It has an easy download functionality, no BS.
- Tobelli9 months agoHelpful | Level 6
I am still waiting for proper feedback on this issue Walter .
Trust me, just waiting and hoping this issue goes away, will not work.
Users will simply switch to a different provider, if this issue is not going to be resolved soon.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!