Forum Discussion

ch_bt's avatar
ch_bt
Helpful | Level 5
4 years ago

Replace thumbnail on a video upload

Hello, I am uploading demo videos to share with clients. The thumbnail / static image on each video is random and is not taking the first image (which is a title card). I am getting awkward shots of ...
Share
ch_bt's avatar
ch_bt
Helpful | Level 5
4 years ago

Thank you! We will edit our videos to keep the title card up for 8 or 9 seconds vs. 5 seconds, so hopefully we can work around it. 

BigSlick's avatar
BigSlick
New member | Level 2
2 years ago
I agree 100% and suggested a change to dropbox.
The thumbnail should be the first frame of the video of course!
I am having the same problem and wasted hours trying to get around this bug.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!