Forum Discussion

mprodywus's avatar
mprodywus
Explorer | Level 3
2 years ago

Share email not sending to single email on our domain.

There is a user on our domain that does not receive drop box share emails (from no-reply@dropbox.com). This works fine for other users, but not for REMOVED When I checked our mail security platform...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey mprodywus, I see, thanks for letting me know! 

 

If the person you're sharing your folder with, tries to access it and add it to their account from this page, are they successful in doing so? 

 

Do they get any notifications online, informing them about the folder?

mprodywus's avatar
mprodywus
Explorer | Level 3
2 years ago

When they open up their account, they do not see the share, and it wants them to verify their email. When they try to do that, the email does not show up. I verified the email never hit our domain at all. When I check our email system, I can see any email that is blocked, marked as spam, or sent to nonexistent users, so any attempt by Dropbox to send this user an email would be seen. A

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