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Share Links are NOT Working - Recipients receiving 404 message on their end from my Free Account.
Hello - my Share-Links are not working properly. They only work sometimes, and other times not. My recipients are receiving 404 messages after I create and send them a Dropbox folder share-link.
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Hi funkdawggg,
Thanks for the response, it's great to hear that everything is working for you again! Unfortunately, I can't see what may have been at the root of this problem and I agree that it does seem unusual given the prolonged issue free period of time you have been using Dropbox. Hopefully, this will be an isolated incident and you can continue to use Dropbox without any incidents for another prolonged period.
Thanks again for your patience in getting this resolved and for choosing Dropbox. Please let us know if you have any other feedback or if there is anything else we can help you with.
Have a great day!
Graham
Hello Walter - After I sent you that last message, the links started working again.
Now I just got an email telling me "this email is an automated notification from Dropbox letting you know that your Public links have been temporarily suspended for generating excessive traffic." And now the share links aren't working again!
How long is a Temporary Suspension? This is all pretty frustrating. I just wish I knew what the limits were, and that there were limits in the first place. You can see in my Account that I've never encountered this issue, and I've also referred many, many, many people to dropbox to support the Dropbox Brand & Company Growth.
Furthermore, if my account was initially suspended last week for generating excessive traffic, why didn't an email like this prompt then? Just trying to make sense of this.
How can I find out what is going on?
Rob
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey funkdawggg, sorry to jump in here as well.
Perhaps the email went to your spam/junk folder?
Have you tried contacting our support team about this?
If not, let us know and we can assist you on our end, by opening a support ticket for you.
I have not been able to figure out how to contact support with my free account. I did attempt to contact support, and followed the directions to do so, but the directions to contact support didn't seem to apply, prob because its a free acct. Guessing the dashboard is different than in a paid account, correct? Can you advise how I can contact support?
Either way, the link-share functionality should work as it always has, just frustrating it doesn't anymore as of last week.
Anyway, thank you!
- Hannah—I just checked, I am not even able to create a share link in my own account anymore. Please help!
- Hannah
No worries, I just sent you an email, so we can look into this internally.
I just emailed you back. Thank you so much Hannah!
- Graham
Community Manager
Hi funkdawggg,
Thanks for using the Dropbox Community. I hope you are well today. I've just seen that you were having some issue using shared links and it sounds like it has been pretty frustrating for you so I just wanted to follow up and get an update on your situation. Could you let us know if the links are working again, and if so, have you been able to create any new working links? Likewise, if the issues are still ongoing or if there's anything we can help with just let us know.
Thanks again and have a great day!
Graham
Hi Graham - appears everything is working for me so far. Thank you for checking in.
Do you have the ability to view what caused this? In 10 years, I've never had that happen, and now the issue has passed. I would just like to know the reasoning. Just strange it happened at all, after zero issues in years and years!
Thank you,Rob
- Graham
Hi funkdawggg,
Thanks for the response, it's great to hear that everything is working for you again! Unfortunately, I can't see what may have been at the root of this problem and I agree that it does seem unusual given the prolonged issue free period of time you have been using Dropbox. Hopefully, this will be an isolated incident and you can continue to use Dropbox without any incidents for another prolonged period.
Thanks again for your patience in getting this resolved and for choosing Dropbox. Please let us know if you have any other feedback or if there is anything else we can help you with.
Have a great day!
Graham
I am still having trouble here. My recipients are still recieve the 404 error message. This happened a week ago or so, and I have since re-uploaded a new folder with new files, created a new share link, sent it to two users, and they are both getting the 404 error message (all yestereday).
Is my Account now temporarily or permanently restricted? If so, for how long or forever?
Thank you,
Rob
- Jay
Hi funkdawggg, in general, bans on shared links last for 24 hours. For each subsequent ban, the duration until the ban expiry increases exponentially each time.
As to when it will expire it isn't possible to see, however, we can only recommend testing the links periodically to see when the links work again.
Thank you Jay - can you send me the Dropbox Ban Duration timeline chart? I want to see where I'm at. Is it a week or a month or more or less?
Or can you tell me how long my current ban is? Or how much longer this ban will last for?
Thank you,
Rob
- Jay
The first ban is for 1 day, the next would be 2 days, the third for 4 days. and so on exponentially. Depending on which ban you're on, you can figure out how long the ban will last. We wouldn't be able to see from our end.
Hi,
I have the same issue. This is the first time I'm experiencing this.
Am I also banned for 24 hours?
Yes. If it is your first ban, than probably a 24 hour ban. After that the bans double to 48 hours, then, next time it happens, that doubles, and so on.
Best way is for you to minimize amounts of links, because the overage of clicks is causing the ban on the free account.
- When you say clicks, that's clicks on the shared links only, right. Like when I share a document on Gmail, the clicks start counting from when the recipient uses that link. So, if they only access the document while logged in to Dropbox, I should be fine? Because, I'm a technical writer, I share a links frequently with my editors.
Thanks.
