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Share Links are NOT Working - Recipients receiving 404 message on their end from my Free Account.
Hello - my Share-Links are not working properly. They only work sometimes, and other times not. My recipients are receiving 404 messages after I create and send them a Dropbox folder share-link.
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Hi funkdawggg,
Thanks for the response, it's great to hear that everything is working for you again! Unfortunately, I can't see what may have been at the root of this problem and I agree that it does seem unusual given the prolonged issue free period of time you have been using Dropbox. Hopefully, this will be an isolated incident and you can continue to use Dropbox without any incidents for another prolonged period.
Thanks again for your patience in getting this resolved and for choosing Dropbox. Please let us know if you have any other feedback or if there is anything else we can help you with.
Have a great day!
Graham
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey funkdawggg, sorry to jump in here as well.
Perhaps the email went to your spam/junk folder?
Have you tried contacting our support team about this?
If not, let us know and we can assist you on our end, by opening a support ticket for you.
I have not been able to figure out how to contact support with my free account. I did attempt to contact support, and followed the directions to do so, but the directions to contact support didn't seem to apply, prob because its a free acct. Guessing the dashboard is different than in a paid account, correct? Can you advise how I can contact support?
Either way, the link-share functionality should work as it always has, just frustrating it doesn't anymore as of last week.
Anyway, thank you!
