Forum Discussion

Cammie K.1's avatar
Cammie K.1
New member | Level 1
10 years ago

Shared folder doesn't exist

 I shared a folder with someone outside of my company, which I do quite often with no problems.  This one person is having difficulty accessing the folder.  He gets an error message saying the shared...
Share
Rupert's avatar
Rupert
Explorer | Level 4
10 years ago

I have the a similar problem, however I am the folder owner/administrator.

 

I have a shared account, I have tried to upload files to a shared folser today, and I get this error message repeatedly; "The folder ‘/Everything is in here.’ doesn’t exist."

 

I have signed out, signed in, refreshed webpage, deleted cache, deleted cookies, and still get the error. 

 

Where has my folder gone? 

  • Rick_M's avatar
    Rick_M
    Experienced | Level 13
    10 years ago

    Rupert,

     

    First you must "join" the folder, whereupon the folder will appear in your dropbox folder and the files too IF you have enough quota in  your account. This will allow you to read/write/remove files from/to the folder using your OS. Be careful!

     

    Another way to go is to share-a-link-to-a-folder.  This gives read-only priveleges via web page only.

     

     

    • Rupert's avatar
      Rupert
      Explorer | Level 4
      10 years ago
      Thanks for your reply,

      However you think you misunderstood.

      I am the owner of the account and folder, the admin, I shouldn't need to join. I've been able to access the folder before.

      Suddenly today it says folder doesn't exist. That's not true, must be an error.
      • Rick_M's avatar
        Rick_M
        Experienced | Level 13
        10 years ago

        Do you have DfB? Is the folder showing in your dropbox-folder (on hard drive)?

    • Phreshilicious's avatar
      Phreshilicious
      New member | Level 2
      9 years ago
      I have a link that won't work either . As soon as Sign in I get a notification at the top of page that says the folder does not exist
      • Trinity C.1's avatar
        Trinity C.1
        Collaborator | Level 9
        9 years ago

        Folders and File names must be of the lowest common denominator for all of your devices and operating systems.

        Best bet is to have No spaces (just underscore) and NO punctuation and no accent marks in folder_names.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!