Forum Discussion

Cammie K.1's avatar
Cammie K.1
New member | Level 1
10 years ago

Shared folder doesn't exist

 I shared a folder with someone outside of my company, which I do quite often with no problems.  This one person is having difficulty accessing the folder.  He gets an error message saying the shared...
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Rick_M's avatar
Rick_M
Experienced | Level 13
10 years ago

Rupert,

 

First you must "join" the folder, whereupon the folder will appear in your dropbox folder and the files too IF you have enough quota in  your account. This will allow you to read/write/remove files from/to the folder using your OS. Be careful!

 

Another way to go is to share-a-link-to-a-folder.  This gives read-only priveleges via web page only.

 

 

Phreshilicious's avatar
Phreshilicious
New member | Level 2
9 years ago
I have a link that won't work either . As soon as Sign in I get a notification at the top of page that says the folder does not exist
  • Trinity C.1's avatar
    Trinity C.1
    Collaborator | Level 9
    9 years ago

    Folders and File names must be of the lowest common denominator for all of your devices and operating systems.

    Best bet is to have No spaces (just underscore) and NO punctuation and no accent marks in folder_names.

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