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Shared link asks viewers to request access. Why does this happen?
Greetings. I have a shared file set to be viewable by anyone with the link, and I've sent the link to those I want to view the file (see screenshot). However, when they access the link, Dropbox states they "do not have access to this file" and offers the option to request access, which I must individually approve. I have other files configured with these same settings, and those with whom I've shared those links can access them without any separate approval. I don't know why this particular file is different. Am I missing something?
Hi skepticalthinker ,
Jumping in here as a Product Manager for Dropbox Sharing to help out Hannah. Reading through your thread, this is very strange indeed. You've done everything right and I appreciate your patience in working through what is no doubt a frustrating experience. The best I can suggest here is to contact support for help. They'll be able to go through your specific situation and troubleshoot your specific link. Sharing a View Link with access set to "Anyone" should allow anyone - signed in or not - to access a web based preview of your content, and then from there to take further collaborative action like downloading, asking to join the content, etc.
Jason
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Hi Nancy I don't want to delete any links as of yet, because I have hundreds of customers and I don't want to create more problems for other people if I delete links.
I have a Whole Shop folder of designs with multiple categories of folders inside the main folder. I want her to be able to access all the designs and be able to search by design name. She can get to the main folder page, but there is no search bar at top.
She has a free account, but I was told that there should still be a search bar function on free accounts? Thank you for trying to help!
- Walter
Dropbox Community Moderator
Thanks for the screenshot christy21 - much appreciated.
I can see that they haven't added the content to their own account. Once they do, they'll be able to search within the folder you shared with them via a link normally.
Let me know if that doesn't work for you and your collaborator though and we'll take it from there, if needed.
- Hannah
Hey christy21, indeed, if the recipient's account doesn't have enough space, they won't be able to add the folder to their account.
Also, I'm afraid that searching isn't possible through shared links for any type of account, but we do appreciate the feedback on this and I've passed it on to our team.
I hope this clarifies things.
Jesus christ on a bike WHY am I being bombarded by spam on this topic I started yonks ago that someone hijacked. Witter witter wittering...pleeeease count me out, gahhhh!
